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Returns & Refund Policy

Not happy with your item? No problem. Just Send Us An Email Informing Us Of Your Reason For Return (Too Big/Small) Example. Then Just Pop It In The Post To Us.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund. And unfortunately you will have to pay for your own return shipping cost.

Refund

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Any item not in its original condition, damaged or
Any item that is returned more than 14 days after delivery can not be Refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 working days at our office but it may take longer for your original payment to process there end.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sk@mosomi.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Return Shipping
To return your product, you should mail your product to:
Mosomi
PO Box 798
Chichester
PO19 9UR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Thank You Mosomi